TERMS & CONDITIONS
Effective date: 4 July 2026
Welcome to the Resilient Bodybuilding online store. Please take a moment to read the terms below, which outline the conditions for using our website and purchasing our products. By accessing or using this site, you agree to be bound by these terms and conditions. If you believe any part of these terms contains an error, please let us know. We reserve the right to update or amend these terms at any time by publishing changes on our website. The terms in effect at the time you place an order will apply to that purchase.
GENERAL
While we aim to keep all information accurate, we cannot guarantee that website content, including pricing and availability, is always complete or error free. We reserve the right to correct or update information at any time without prior notice.
INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images and designs, is the property of Resilient Bodybuilding Ltd or its licensors and is protected by copyright and other intellectual property laws.
You may not use, reproduce, distribute or exploit any content from this website without prior written permission.
PRIVACY
Resilient Bodybuilding treats customer information as private and confidential and does not share personal data with unauthorised third parties. All orders placed through our website are processed securely via Squarespace, using SSL encryption. Any information collected is used solely for the purpose of processing orders and providing our services.
ABOUT US & CONTACT INFORMATION
We are Resilient Bodybuilding Ltd, a company incorporated and registered in England and Wales with company number 16748404.
Legal entity: Resilient Bodybuilding Ltd
Email address: info@resilientbodybuilding.com
Registered Office & Returns Address:
Resilient Bodybuilding Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
If we need to contact you, we will do so using the email address provided when placing your order, or subscribing to our mailing list.
PLACING AN ORDER
Orders are placed directly through our website. Once you have selected your items and added them to your basket, you’ll be guided through the checkout process where you’ll be asked to provide your contact, delivery and payment details. Before finalising your purchase, please ensure all order information, including products, sizes and delivery address, has been reviewed carefully prior to submitting payment.
Placing an order through our website constitutes an offer to purchase the items in your basket. Once your order has been submitted, you will receive an email confirmation from us. Once your order has been dispatched, you will receive an order shipped email from us.
A binding contract between you and Resilient Bodybuilding will only be formed once we email you to confirm that your order has been shipped. This will include your order number, which should be quoted in any correspondence regarding your order.
To place an order with us, you must be at least 18 years of age and have permission to use the payment method provided. We do not knowingly sell to individuals under the age of 18.
RETURNS & REFUNDS
If your purchase isn’t suitable, you can return it in line with our returns policy. Items purchased directly from our website may be returned in their original, unused condition with all tags attached. All returns are inspected. Any items that do not meet our returns policy will not be accepted for a refund and will be returned back to the customer at their expense. We reserve the right to refuse any returns that do not meet our returns policy.
Please ensure the packing slip included in your parcel is returned with your item, this helps us process your return. You have 30 days from the date of delivery to return your item.
UK & International customers are responsible for arranging & covering the cost of return shipping using a courier of their choice, unless the item is confirmed to be faulty, damaged, or incorrect.
If you believe your item is faulty, damaged, or incorrect, you must contact us first & provide photographs of the issue for review. Where a fault is confirmed, a prepaid return label may be provided at our discretion.
If we receive a return & do not accept it after inspection, we will provide a payment link for the cost of return shipping. Once payment has been received, the item will be returned back to you at your expense.
For full details on returns, refunds and exchanges, please refer to our Returns and Refunds Policy.
OUR RIGHTS TO CANCEL THE CONTRACT
If we are unable to process or fulfil your order for any reason, including stock availability, verification issues with payment or billing details, delivery restrictions, or errors in product information or pricing, we will notify you by email. No charge will be applied for the affected items. If payment has already been taken, you will be refunded in full using your original method of payment.
Our products are for personal use only and must not be purchased for resale. We reserve the right to cancel or refuse any order that we believe is being placed for commercial, business, or resale purposes. If you believe your order has been cancelled in error, please contact us.
We reserve the right to temporarily remove any product from sale in order to correct errors, make improvements, comply with legal requirements, or for any other operational reason.
OUR RIGHTS TO END THE ORDER
We reserve the right to cancel your order if you fail to provide the information required to process and deliver it, including a valid delivery address. If your order is cancelled, any payment received for items not supplied will be refunded to your original method of payment.
FAULTY GOODS & STATUTORY RIGHTS
Under UK consumer law, you are entitled to receive goods that are as described, of satisfactory quality and fit for purpose.
If any product you receive is faulty, damaged, or not as described, you have the following statutory rights:
* Within 30 days of receiving your item, you may be entitled to a refund if the item is faulty.
* After 30 days and up to 6 months from delivery, you may be entitled to a repair or replacement. If a repair or replacement is not possible or is unsuccessful, you may be entitled to a refund.
* After 6 months, you may still be entitled to a repair, replacement, or refund, depending on the circumstances.
* Where a refund is due for faulty goods, it will be issued using the original payment method. We will also cover reasonable return shipping costs for faulty items.
These rights apply in addition to and do not affect, your rights under our voluntary 30 day returns policy.
Nothing in these Terms and Conditions limits or excludes your statutory rights under the Consumer Rights Act 2015.
YOUR RIGHTS TO CANCEL THE CONTRACT
You may cancel your order at any time. Your rights will depend on the product purchased, whether it is faulty and when you choose to cancel. We are legally required to supply products that meet the terms of your order and nothing in these Terms and Conditions affects your statutory consumer rights.
If a product is faulty, significantly different from its description, or incorrect, you may be entitled to a refund or replacement in accordance with UK consumer law.
If you choose to cancel your order for reasons such as a pricing error, a change to the product or these terms that you do not agree to, a significant delay, or an issue caused by us, we will refund any payments made for items not yet supplied.
You have a legal right to cancel your order within 14 days of receiving your items, even if you change your mind. Our 30 day returns period, from the date you receive your order and subject to our Returns Policy, is offered in addition to and does not affect, your statutory rights under UK consumer law.
In all other cases, you may still cancel an order before it has been dispatched by contacting us.
OUR PRODUCTS
We provide gym apparel, including clothing and accessories. Product images and packaging shown on our website are for illustrative purposes only. While we aim to display colours as accurately as possible, we cannot guarantee that the colours shown on your device will precisely match the actual product.
SHIPPING & DELIVERY
We deliver to selected destinations only. Full details of available delivery methods, estimated delivery times and the countries we ship to are set out on our Shipping and Delivery page.
Delivery timeframes are estimates and may vary due to factors outside our control, including courier delays and customs processing.
We are not responsible for delays or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to courier disruptions, strikes, severe weather, or acts of government.
Once your order has been delivered and marked as delivered by the courier, responsibility for the item passes to you. We are not liable for any loss, theft, or damage to parcels after delivery has been confirmed by the courier.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are set by local authorities. They are not included in our product prices or shipping costs and are the responsibility of the customer. Any applicable charges may be requested by the courier or customs authority prior to delivery.
PRICING & PAYMENT
All prices displayed on our website are shown in GBP (£). Payment is taken using the methods available at checkout and the price charged will be the one shown at the time your order is placed.
Resilient Bodybuilding Ltd is not VAT registered. No VAT is charged on purchases made through our website. All prices shown are final and payable in full at checkout.
DISCOUNT CODES
From time to time, we may offer discount codes through email or other marketing channels. Codes must be entered at checkout to be applied and are valid only for the period stated in the relevant promotion.
Only one discount code can be used per order. If you return an item, your refund will reflect the price you paid after any discount. If your order qualified for a promotion (such as a minimum spend), returning items may affect your discount and your refund may be adjusted. This does not affect your statutory rights.
We reserve the right to refuse, withdraw, amend, or cancel discount codes or orders where we believe a code has been used incorrectly, fraudulently, or outside its intended terms.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE
We are responsible for any loss or damage caused by our negligence or failure to comply with these Terms and Conditions. We are not responsible for losses that could not reasonably have been expected. Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any breach of your legal rights. Our products are sold for personal use only. We are not liable for any business related losses, including loss of profits, revenue, or business opportunities.
FLAGGED SHIPPING & RETURNS
We monitor returns activity to help prevent misuse of our Shipping and Returns policies. Where we identify unusual or excessive return behaviour, we may review the associated customer and where appropriate, restrict or refuse future returns. We reserve the right to refuse service where we believe our policies are being abused.
COMPLAINTS
If you have a complaint or concern relating to your order or our services, please contact us.
GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.